The Office of the Taxpayers’ Ombudsman (OTO) uses Twitter—a third party social media micro blogging platform—as another way to inform and educate stakeholders.
The use of social media by the OTO is solely for the purpose of providing useful information to stakeholders. The information you provide on social media is not used for statistical or analytical purposes. The OTO does not employ social media as another method for receiving service-related complaints, nor does it consider social media as a forum for providing advice or recommendations.
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The OTO will tweet about the following:
On occasion, the OTO may tweet about the following:
The OTO intends to update and monitor the Twitter account between 7:00 a.m. and 4:30 p.m. Eastern Standard Time, Monday to Friday, except on statutory holidays.
The OTO intends to tweet two to three times per week (there may be some weeks where the OTO will have fewer tweets, for example weeks with statutory holidays).
Twitter may occasionally be unresponsive or unavailable. This is not the responsibility of the OTO and is, therefore, considered an exception to the specified time and frequency.
The OTO may follow other users such as associations, organizations, or provincial or federal government departments whose work is relevant to its mandate. The OTO may also follow provincial ombudsman, federal ombudsman, and international counterparts. Following these Twitter accounts does not imply endorsement.
The appearance of a Twitter user as a follower of the OTO’s Twitter account does not imply endorsement.
Followers must abide by terms of service.
In addition, the OTO will block a follower if that follower tweets material that reflects or includes the following:
The OTO may retweet a tweet that is relevant to the mandate of the Taxpayers’ Ombudsman if we feel it may be of use or interest to its followers. A retweet does not imply endorsement.
A retweet will be made in the official language of the content it links to. If the content is only available in English, the retweet will only be made to the English Twitter feed. If the content is only available in French, the retweet will only be made to the French Twitter feed. If the content is available in both official languages, the OTO will retweet in the language used by the user and prepare a tweet for the other official language Twitter feed to direct its followers to the content.
A follower may retweet a tweet posted by the OTO provided that the content is not changed and proper credit is given.
The OTO will read all @Replies and Direct Messages. Although the OTO will not be able to respond to all @Replies or Direct Messages, it will respond in cases where it has the ability to direct the follower to information they require or that may further assist them. The response will be provided in the original language of the @Reply or Direct Message.
The OTO Twitter account is not to be used to submit complaints. Followers who wish to submit a service-related complaint must do so in the manner set out in the Submit a complaint section of this Web site.
All media questions should be directed to the OTO’s media relations contact.
The OTO respects the Government of Canada’s Official Languages Act and the Treasury Board Secretariat’s Policy on the Use of Official Languages for Communications with and Services to the Public.
The OTO is committed to tweeting in both official languages simultaneously. The OTO Twitter account has a separate English feed (@OTO_Canada) and a separate French feed (@BOC_Canada). The OTO strives to ensure that the material found in these feeds is equivalent.
Please note that, in the following instances, bilingual content may not be provided:
Twitter is a third party platform and is, therefore, not subject to the Government of Canada policies for Web accessibility.
Accessible content is available on this Web site.
The OTO asks its followers to take caution when using Twitter. To protect your privacy and the privacy of others, avoid tweeting any personal details, including but not limited to:
A link to another Web site in a tweet or retweet by the OTO does not imply endorsement. A link is provided solely for the convenience and information of followers. The OTO is not responsible for the accuracy or the reliability of the content.
For more information, read the Hyperlinking Policy found in the Important notices section of this Web site.