Office of the Taxpayers' Ombudsman

What we do

The Office of the Taxpayers' Ombudsman (OTO) works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers and benefit recipients through independent and impartial reviews of service-related complaints and systemic issues.

Submit your complaint

If you feel you have not received fair and professional treatment to which you are entitled from the Canada Revenue Agency (CRA), the Office of the Taxpayers' Ombudsman (OTO) is here for you. In order for us to address your matter, please submit your service-related complaint today.

Recorded webinar

How to file a service-related complaint

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News

A message from the new Taxpayers’ Ombudsman is now available. Visit the Message from the Ombudsman section. [2015-07-07].

The Office of the Taxpayers' Ombudsman's first webinar is now available online. It examines how to file a service-related complaint if you have experienced service or treatment from the Canada Revenue Agency that you felt was unprofessional or unfair. To view the webinar, go to the Video gallery section of our website. [2014-06-20]

The Taxpayers' Ombudsman has published his seventh Special Report, "Donor Beware" which examines the sufficiency of the Canada Revenue Agency's warnings about questionable tax shelter schemes. To read the report, visit our Special Reports section. [2014-03-19]

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