Office of the Taxpayers' Ombudsman

Fraudulent emails and phone calls - Protect yourself!

The Canada Revenue Agency (CRA) is warning Canadians that fraudulent emails and phone calls purporting to be from the CRA are currently being reported. Find out more about these scams and learn how you can protect yourself.

Questions and answers - Phoenix

The Canada Revenue Agency (CRA) is aware that the public service payroll system, Phoenix, has generated a large number of errors that has affected many public servants. The government is committed to resolving all pay issues as quickly as possible. For more information, visit the CRA web page Questions and Answers – Tax Implications of Phoenix payroll issues.

What we do

The Office of the Taxpayers' Ombudsman (OTO) works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers and benefit recipients through independent and impartial reviews of service-related complaints and systemic issues.

Submit your complaint

If you feel you have not received fair and professional treatment to which you are entitled from the Canada Revenue Agency (CRA), the Office of the Taxpayers' Ombudsman (OTO) is here for you. In order for us to address your matter, please submit your service-related complaint today.


National outreach tour
November 2016 – Atlantic region
In late November, the Ombudsman traveled to the Atlantic region, in particular the provinces of New Brunswick, Nova Scotia, and Newfoundland and Labrador. The Ombudsman met with members of the business community to raise awareness of her role and to hear about issues they may have with services provided by the Canada Revenue Agency.

National outreach tour
November 2016 – Prairie region
The Ombudsman was in the Prairies in early November. She gave several information sessions in Winnipeg, Regina, and Calgary, and had the opportunity to listen to and build relationships with tax professionals as well as with representatives from a seniors’ organization. She also met with the Ombudsman Saskatchewan, where both exchanged information about their respective roles, processes, challenges, and successes.

National outreach tour
October 2016 – Ontario Region
In October, the Ombudsman toured eastern Ontario, with stops in Toronto, Peterborough, Belleville and Kingston, where she met with various stakeholders including a community organization representing newcomers to Canada. She was also invited as a guest speaker to the Chartered Professional Accountants Commodity Tax Symposium, an event that provided an opportunity to increase the visibility of her Office and to engage with tax professionals.

Taxpayers’ Ombudsman’s 2015-2016 Annual Report is now available.
October 7, 2016
The 2015-2016 Annual Report of the Taxpayers’ Ombudsman has been tabled in the House of Commons and is now available. The report provides a detailed look at the activities of the Ombudsman and her Office, key achievements, and outreach activities for the 2015-2016 fiscal year. See Annual Report 2015-2016 to read the report.

National outreach tour
September 2016 – Iqaluit and Yellowknife
During her outreach tour through northern Canada, the Taxpayers’ Ombudsman spoke at the annual Nunavut Tradeshow and Conference. She also gave presentations to various groups, including accountants and tax lawyers, and learned about the unique service-related challenges that taxpayers face in that region.

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