Office of the Taxpayers' Ombudsman

Fraudulent emails and phone calls - Protect yourself!

The Canada Revenue Agency (CRA) is warning Canadians that fraudulent emails and phone calls purporting to be from the CRA are currently being reported. Find out more about these scams and learn how you can protect yourself.

Questions and answers - Phoenix

The Canada Revenue Agency (CRA) is aware that the public service payroll system, Phoenix, has generated a large number of errors that has affected many public servants. The government is committed to resolving all pay issues as quickly as possible. For more information, visit the CRA web page Questions and Answers – Tax Implications of Phoenix payroll issues.

What we do

The Office of the Taxpayers' Ombudsman (OTO) works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers and benefit recipients through independent and impartial reviews of service-related complaints and systemic issues.

Submit your complaint

If you feel you have not received fair and professional treatment to which you are entitled from the Canada Revenue Agency (CRA), the Office of the Taxpayers' Ombudsman (OTO) is here for you. In order for us to address your matter, please submit your service-related complaint today.


National outreach tour
September 2016 – Iqaluit and Yellowknife
During her outreach tour through northern Canada, the Taxpayers’ Ombudsman spoke at the annual Nunavut Tradeshow and Conference. She also gave presentations to various groups, including accountants and tax lawyers, and learned about the unique service-related challenges that taxpayers face in that region.

Taxpayers’ Ombudsman’s 2015-2016 Annual Report is now available.
October 7, 2016
The 2015-2016 Annual Report of the Taxpayers’ Ombudsman has been tabled in the House of Commons and is now available. The report provides a detailed look at the activities of the Ombudsman and her Office, key achievements, and outreach activities for the 2015-2016 fiscal year. See Annual Report 2015-2016 to read the report.

Radio interview - Solide comme le Roch, 104.7fm Outaouais
June 2, 2016
The Taxpayers’ Ombudsman joined “Solide comme le Roch” on 104.7fm Outaouais to discuss her role and to raise awareness about her office. Listen to the Taxpayers’ Ombudsman’s interview on 104.7fm, in French only. 

Newspaper article - Toronto Star
May 18, 2016
The Taxpayers’ Ombudsman was interviewed about her role in upholding the taxpayer service rights, the ongoing work of her office, and the types of complaints that are reviewed. Read the May 18, 2016, article in 

Ombudsman completes seven systemic examinations
May/June 2016
The Office of the Taxpayers’ Ombudsman recently completed a number of systemic examinations. Visit the Reports and Publications section of our website to read about the corrective actions taken by the Canada Revenue Agency as a result of our intervention.

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