Message from J. Paul Dubé, Taxpayers' Ombudsman

My third Annual Report, which was tabled in Parliament on October 19, 2011, outlines the activities of my Office and how we have made a difference in the lives of Canadians over the past year.

We have assisted thousands of taxpayers with their complaints and enquiries, and brought about significant improvements in the way the Canada Revenue Agency (CRA) serves and treats taxpayers.

Equally important, this year we reported the results of two investigations into systemic issues – those that negatively impacted large numbers of taxpayers – with specific recommendations to the Minister of National Revenue. I am pleased that the Minister has accepted every one and directed the CRA to implement them.

More and more taxpayers are seeing the benefits of an independent and impartial Ombudsman who helps resolve issues of service and fairness, and who acts as an agent of positive change.

J. Paul Dubé

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