Submit a Complaint

Before contacting us

Before you file a service-related complaint with the Taxpayers' Ombudsman, follow these steps:

1. Try to resolve the issue with the Canada Revenue Agency (CRA) employee you have been dealing with or phone the number you've been given.
2. If you are not satisfied, speak with the employee's supervisor.
3. If you are still not satisfied with the way your issue is being handled, complete Form RC193, Service-Related Complaint to file a formal complaint. For more information, visit CRA – Service Complaints. 

Submit a complaint

If you are not satisfied with the way your service-related complaint was handled by the CRA, submit the details of your complaint to the Taxpayers' Ombudsman using the Taxpayers' Ombudsman - Complaint Form.

Print your complete complaint form and send it along with any supporting documentation by fax to 1-866-586-3855 or by mail to:

Office of the Taxpayers' Ombudsman
50 O'Connor Street, Suite 724
Ottawa ON  K1P 6L2
Canada